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Q. Why has this diamond drill gone blue and dull?
A. Diamond drills MUST be cooled with water.  If you fail to use water with a diamond drill it will overheat the diamonds and turn blue.  Always use Tile Rite diamond drills with the Tile Rite cooling system & guide.  View the Diamond drill instruction leaflet >HERE<

Q. Can you use annodised aluminium trim outside?
A. We do not reccomend that you use annodised aluminium trim for external jobs.  Instead we have Stainless Steel Trims that are perfect for this application.

Q. Do you do a 3-way corner?
AYes our corner pieces will do picture frame joints and 3-way corners see image>HERE<

Q. I have a question but the answer isn't featured here?
Contact us using the following form >CLICK HERE<

Q. Why do tiles have to be spaced and why use tile spacers to do this?
ATiles contract and expand even when fixed.  If tiles were not spaced they would push against each other, crack and come loose.  Tile spacers make sure that your spaces are even and give a professional look to the finished installation.  Spacer width is a personal preference however traditionally 2mm was used for walls and 3mm for floors.

Q. How do I stop my drill bits from slipping and damaging the tiles when I am trying to drill holes?
ATile Rite have several guides with suction cups that can be used for this.  Some guides have pre-set holes, others are adjustable.  Simply set the guide in place, fix with the suction cup and drill.  Tile Rite also have a small range of Non-Slip tile & glass drills.

Q: Can I use Tile Rite Waterproof Floor Mating instead of DURABASE CI++?
A: Tile Rite waterproof floor matting is designed to be both waterproof and to reduce tensile and shear movements between the substrate and the surface finish.  We have independently tested the floor matting by tiling on to two plates then pulling the plates apart up to 10mm.  The dimension results are the point at which the grout lines started to crack, the first sign of grout cracks were at 1.16mm with no delamination and no cracking of tiles.  Durabase was 1.96mm.

Q: How do I lay Waterproof Floor Matting?
A: Fix the Tile Rite Waterproof Floor Matting fleece side down using a flexible powder tile adhesive applied with a 4mm notched trowel.  Tape over the joints with sealing tape.  Lay the tiles on top of the matting using flexible powder adhesive.  If laying underfloor heating place this on top of the matting prior to laying tiles.  The layering should be as follows:  Wood or Concrete Sub Floor, tile adhesive, matting & underfloor heating, adhesive, tiles/stone.

Q. Can you use underfloor heating with DURABASE CI++ Matting?
A. Yes, when installing underfloor heating with DURABASE CI++matting, it is recommended that you install the heating underneath the matting.  The layering should be as follows:  Concrete Sub Floor, Screed, Underfloor heating, DURABASE CI++ Matting, Tiles.  The DURABASE CI++ Matting is manufactured to give good thermal conductivity and will evenly distribute the heat, DURABASE CI++ ensures that movements in the screed caused by thermal fluctuations are balanced out reliably for years to come.

Q. What is DURABASE CI++ For?
A. DURABASE CI++ is for sheer stress protection.  Sheer stresses develop whenever surfaces move.  Movements can occur due to drying, shrinkage or thermal fluctuations in the screed, which can be caused by underfloor heating or problematic subfloors, for example.   With the DURABASE CI++ matting used as a stress alleviating intermediate layer, damaging shear stresses are absorbed by the special triple-layer mat structure, keeping tiled surfaces free of cracks.

Q. Is DURABASE CI++ Waterproof?
A. In combination with tiling, DURABASE CI++ matting acts as an additional seal that prevents water from seeping through.  Associated accessories - internal and external corners, sealing collars and joint tape should be used for connecting and sealing butt joints.

Q. How do I lay DURABASE CI++?
A. Fix the DURABASE CI++ matting (fleece layer at the bottom) to the subfloor using a powdered flexible tile adhesive (applied with a 4mm square notched trowel).  Tape over the joints with sealing tape.  Then press the flexible tile adhesive through the mesh into the depressions and spread across the entire area.  Finally, scrape off the excess with a notched trowel and lay the tiles on the CI++ mat.


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