Frequently Asked Questions
Q. Have you got any deals on?
A. if you are a Tile Rite customer and have registered on our website, you will have access to the monthly and ongoing promotions. Simply sign in and click the Promotions tab in the top navigation menu.
Q. How do I register or become a Tile Rite customer?
A. if you are an existing Tile Rite customer simply fill out the open an account form and await our acceptance email. If you are not yet a stockist but wish to become one, simply fill out the become a stockist form and await a call from your area sales representitive.
Q. What does the cutomer log in facility give me access to?
A. When you have been issued with a password, log in with your email address and then you will have access to our monthly and ongoing promotions in the PROMOTIONS section.
Q. Why has this diamond drill gone blue and dull?
A. Diamond drills MUST be cooled with water. If you fail to use water with a diamond drill it will overheat the diamonds and turn blue. Always use Tile Rite diamond drills with the Tile Rite cooling system & guide. View the Diamond drill instruction leaflet >HERE<
Q. Can you use annodised aluminium trim outside?
A. We do not reccomend that you use annodised aluminium trim for external jobs. Instead we have Stainless Steel Trims that are perfect for this application.
Q. Do you do a 3-way corner?
A. Yes our corner pieces will do picture frame joints and 3-way corners see image>HERE<
Q. I have a question but the answer isn't featured here?
A. Contact us using the following form >CLICK HERE<
Q. Why do tiles have to be spaced and why use tile spacers to do this?
A. Tiles contract and expand even when fixed. If tiles were not spaced they would push against each other, crack and come loose. Tile spacers make sure that your spaces are even and give a professional look to the finished installation. Spacer width is a personal preference however traditionally 2mm was used for walls and 3mm for floors.
Q. How do I stop my drill bits from slipping and damaging the tiles when I am trying to drill holes?
A. Tile Rite have several guides with suction cups that can be used for this. Some guides have pre-set holes, others are adjustable. Simply set the guide in place, fix with the suction cup and drill. Tile Rite also have a small range of Non-Slip tile & glass drills.
Q. I am having problems logging in?
A. Click on the PROMOTIONS tab, if you see the promotions for download you are already logged in. If you see the form, scroll down to the existing customer log in, and log in with your email address and password that we issued (minus the full stop) and click log in. If you are still experiencing difficulties, click the forggoten password tab and we will issue you with a new password.
